Delivery Terms & Conditions

*Delivery Terms & Conditions


  • Once your goods are despatched our courier will update you with delivery times etc, should you miss your slot please contact them as soon as possible to re-arrange delivery. Please be aware our delivery agent can only hold your items for 7 Days.
  • If goods are returned to sender re-delivery and return delivery charges will apply.
  • Smaller items will be delivered by our chosen courier should take no longer than 5 days to reach you from despatch but please allow 5 days before contacting us to report your parcel as missing.
  • Shipping surcharge will apply to Scotland, Scottish Highlands & Northern Ireland.


*Damage to Small Products in Transit via Courier (FedEx,DPD, TNT, Royal Mail etc)

  • Goods received damaged MUST be reported within 24 hours of delivery. All of our products are insured, however insurance cover will be INVALID after the 24 hour period from receipt of delivery (Please note this is set by our selected courier T&C’s and not Cotswold Luxe). You can contact us by emailing to report damage together with photos as evidence for insurance purposes.


*Damage to Large Products in Transit via Two Man delivery Company.

  • If you are receiving your goods via our two man delivery service, please be aware that your products will need to be checked at point of delivery and if damage is evident the return of the goods will be processed at this point with our delivery agent.
  • You will be required to confirm a time slot with our two man delivery couriers if you are not available on delivery to take the goods as confirmed a re-delivery charge at full delivery cost will apply. This is to be paid before goods are re-delivered.
  • Once your goods are signed for with our agent you are confirming that you are happy with the condition, we cannot accept any claims for damage after this point. (Please check thoroughly while our delivery agent is on site)



Should you have any questions on our delivery Terms & Conditions or require an International delivery quote please contact us on: 01386 840 555 or email prior to accepting the above.